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Hayden + Lilou Return Policy

*Returns (Hayden + Lilou ONLINE STORE PURCHASE ONLY)

We are certain you will be delighted with your Hayden + Lilou purchase. However, if you are unsatisfied with your purchase please let us know and we will happily address your concern. Our policy lasts 15 days. If 15 days have gone by since the date of purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused, and in the same condition that you received it. It must also be in the original packaging with tags attached. All sale items, gift cards, shoes, and accessories are final.

*How to make a return :
STEP 1. Send us an email at customerservice@haydenandlilou.com so that we can look out for your package. Email subject should say 'returns/your online purchase order number'
STEP 2. Ship the ununsed item along with your online store receipt. Without the copy of receipt we won't be able to complete your return. We suggest you to use a trackable shipping method with insurance since we're not responsible for the lost package on the way to our facility. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 to 15 business days.

Return to address :
ATTN: Hayden + Lilou ONLINE RETURNS DEPARTMENT
3003 S. Hill St. Los Angeles, California US 90007.

*Exchanges (Hayden + Lilou ONLINE STORE PURCHASE ONLY)
Please make your RETRUNS and then make a new purchase when your return is completed. You can email us if you want us to reserve your style/color/size until your return process is completed and we'll happily save it for you.


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